REPORTING WANDERER STUDIO - GLENWOOD SPRINGS
I am writing to formally complain about an extremely troubling experience during my recent stay at “Wanderer Studio” (Reservation ID: HA-52YXZG) from February 15th to 16th. I am deeply disappointed by the lack of response and the negligence displayed by both the hosts and VRBO. This issue must be resolved immediately.
When we arrived at 10:30 PM on February 15th, we were stunned to find the hosts lounging in our bed, watching TV, and eating chips. They were flustered and claimed they didn’t know we were coming, offering to make the bed for us. This was not only unprofessional but also unsanitary and entirely unacceptable. The hosts were occupying the property, leaving us feeling unsafe and uncomfortable. We did not feel it was appropriate to stay in a space where the hosts were casually lounging in the bed meant for us.
We reported the issue to VRBO immediately and expected prompt assistance, but we’ve heard nothing back. We are now out $281 with no resolution or compensation, leaving us feeling completely ignored. This lack of communication is incredibly frustrating.
Additionally, the hosts have changed their story several times. Their latest explanation is that they were there to clean, as the cleaning service couldn’t arrive before 10:30 PM. However, they were not cleaning—they were simply lounging and watching TV, showing no intent to prepare the property for guests. We expected the property to be entirely ours for the night, but instead, we were faced with a situation that compromised our privacy and well-being.
I am demanding the following actions:
- A full refund of the $281 for this booking.
- Immediate removal of this property from the VRBO platform to prevent other guests from facing the same experience.
- A clear explanation of what VRBO will do to address this issue and prevent future occurrences.
The behavior from both the hosts and VRBO is unacceptable, and I expect prompt action to resolve this matter.