Fraud or Incompetence - There goes my rent
I recently ordered some eggs and ground beef for a gathering. The shopper made some substitutions - which were NOT the approved replacements.
Of particular concern was replacing 20lbs of ground beef @ $70 with 19 CASES of Prime Ground Ribeye Patties @ $80ea for a nice total of $1541!! I’m surprised the charge went through. No contact about substitutions was made.
I was delivered - a case of eggs and 20lbs of ground beef. I would add a photo, but apparently only one is allowed.
I contacted Instacart, it’s been a week. I’ve gotten two emails saying it will be addressed within 24 hours. And so far crickets. As far as I can tell there’s no customer service phone number to call.
Did the store clerk scan an incorrect bar code? Does the shopper not verify the items against the receipt?
What do you think? Fraud or incompetence? Do I file police report?
I recently ordered some eggs and ground beef for a gathering. The shopper made some substitutions - which were NOT the approved replacements.
Of particular concern was replacing 20lbs of ground beef @ $70 with 19 CASES of Prime Ground Ribeye Patties @ $80ea for a nice total of $1541!! I’m surprised the charge went through. No contact about substitutions was made.
I was delivered - a case of eggs and 20lbs of ground beef. I would add a photo, but apparently only one is allowed.
I contacted Instacart, it’s been a week. I’ve gotten two emails saying it will be addressed within 24 hours. And so far crickets. As far as I can tell there’s no customer service phone number to call.
Did the store clerk scan an incorrect bar code? Does the shopper not verify the items against the receipt?
What do you think? Fraud or incompetence? Do I file police report?