Got deactivated 😪

I just got an email from Ibotta stating that my account was deactivated. I believe it was caused by my repeated attempt to upload my Walgreens receipt. My receipt was not printed well and it barely shows the items I purchased. Whenever I tried to take a picture of it, I keep getting a message that they can't read my receipt. I tried to do it multiple times hoping that it'll be accepted. Then I finally gave up and just went to sleep afterwards.

The next day I got an email saying that my account was deactivated. It stated that my receipt was a counterfeit. I was so furious and tried to email customer support and literally sent them a picture of my blurred Walgreens receipt and the items I purchased. Unfortunately, they stopped responding to me.

I'm wondering if there's any chance of retrieving my account. I've been a user for 5 years and I'm so devastated by this.