Emirates Post

hello guys, does ready for collection by customer literally means that i have to pick-up my package at the centre? sorry it’s my first time to receive this kind of update from them.

is there any way for them to deliver it at home?? (because i’m sick and no one else can pick it up if it’s possible for someone to pick it up) tho i already emailed them but no replies yet. any help would be much appreciated. thank you.