Avoid Eatclub – Horrible Service, No Accountability, and Refused Refund

Hey everyone, I wanted to warn you all about my terrible experience with a food delivery app called Eatclub. Recently, I scheduled an order for delivery between 6:30-7:00 PM, but they completely botched it. The delivery showed up way earlier than the scheduled time(3 hrs early), and of course, I wasn’t home to receive it. They completely disregarded the delivery window I selected, which was super frustrating and ruined my plans for the evening.

Naturally, I reached out to their customer support to get this sorted, but here’s where it gets even worse—they flat-out refused to refund me! I was basically told that it’s my problem, even though they didn’t deliver during the time I clearly specified. I ended up losing ₹277, and their attitude was so careless and unapologetic that I’m seriously considering filing a complaint with the consumer forum.

The funny thing is, the first time I ordered through their app, they completely messed up by sending me the wrong item. That time, they at least gave me a partial refund. Had that not happened, I would’ve deleted the app back then. Now I wish I had!

Honestly, Eatclub is unreliable, and their customer service is a joke. Has anyone else had a similar experience? I’m beyond fed up and won’t be using them again. F