Recent experience booking hotel through portal

I travel a decent bit for work and am allowed to pay for things on my own and submit expenses for reimbursement. Was weary of making bookings through the Cap1 portal for work travel since it can be finicky and I need things to go smoothly. That 10x on hotels is so attractive though that I gave it a shot on a recent trip.

I had seen some posts on here recommending to call the hotel to verify reservations after booking through the portal. I did, and reservation was received. Days later I show up to check in, they have my reservation, but they hadn't received payment. Although my account was charged and I had the receipt, they hadn't received payment from Cap1 Travel. I ended up having to pay for the hotel stay myself.

Called Cap1 after to get it sorted out. They said this sort of thing shouldn't happen and it was mostly an issue on the hotel's side. They refunded the original charge to my account (which was more than what the hotel charge me), and gave me an extra $100 travel credit. Shoutout to Liliana in Colombia!

All in all a good experience. I would add to the recommendation of calling to verify a reservation that one should also ask if the payment is verified.