Where to complain about office presenting PAs as physicians?

Hello Everybody,

Long time listener, first time caller. My normal physician is on a leave of absence so I needed to reschedule my appointment with another physician. The doctor’s office (large regional corporate) tried setting me up with a PA and I said I would like to have mine with a physician. The person on the line was arguing with me that a PA is the same thing as a physician. When I clarified I would like to have an appointment with an MD or DO she doubled down and said that a PA is the same thing. I then politely said no a PA has not gone to medical school.

Anyways, I wanted to submit a formal complaint to this hospital system about this but I’m not sure who I should contact for this to be taken seriously? This seems like a major issue. Thank you.

Edit: Thank you everybody. I called the ombudsman’s office and they sounded very concerned about this. I was told they were going to contact the practice manager and then call me back.